Employment Opportunities - MassHire South Shore Workforce Board

Front Desk Customer Service Specialist

Mass Hire South Shore Career Center Front Desk Customer Service Specialist

The Mass Hire South Shore Career Center (MHSSCC) is part of the state-wide Mass Hire Career Center network established throughout the Commonwealth of Massachusetts. For more information please visit https://www.mass.gov/masshire-career-centers

These centers provide an integrated array of high-quality services so that workers, job seekers, and businesses can conveniently find the help they need under one roof in easy to reach locations. Mass Hire Career Centers are designed to help businesses find qualified workers and help job seekers obtain employment and training services to enhance their careers. The MHSSCC operates a comprehensive career center in the City of Quincy, as well as an access point in the Town of Plymouth to provide these services to the people and businesses within the twenty-two community South Shore Workforce Area.

The City of Quincy d/b/a South Coastal Career Development Administration is the One -Stop Operator for the South Shore Workforce Area. We currently have an opening for a Career Center Front Desk Customer Service Specialist to join our team in Quincy.

Summary

The Front Desk Customer Service Specialist is the first point of contact, in a fast-paced high-volume career center greeting customers seeking job search assistance and unemployment insurance navigation. The Front Desk Customer Service Specialist will work in conjunction with the goals and objectives of the City of Quincy Workforce Development Department and the Mass Hire Department of Career Services and work in compliance with all WIOA regulations, Career Center Standard Operating Procedures and City of Quincy Employee Handbook.

Essential Functions:

Excellent communication skills answering customer inquiries.
Listening skills, triage customers inquiries resolving questions and concerns.
Multi-task and organization skills are essential.
Professional telephone manner for multi-line telephone/paging systems.
Follow-up on voicemail messages
Schedule workshops, recruitments and job fairs using MOSES
Assist in Resource Area
Working knowledge of Windows, Microsoft Word and Outlook.
Knowledge of social media.
Special projects

Program Knowledge

RESEA program
WPP program
Unemployment Navigation
Special events, programs and partners

Competencies:

Communication Proficiency
Teamwork Orientation
Demonstrated Customer Service Skills
Thoroughness
Time Management
Microsoft Office Platform (Windows, Word, Outlook)
MOSES

Reports to:

Career Center Director

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment:

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, scanner and fax machines

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. – 4:30 p.m. (Flextime -Depending upon the demands of the career center)

Travel

Limited travel (10%) is expected for this position.

Required Education and Experience

Associate Degree with 2 years of experience providing customer service or related services.

Other Duties:

Duties, responsibilities and activities may change at any time with or without notice.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

To Apply:

Email your interest in the position to: cfolan@masshiresouthshorecc.com

Deadline is: 4:30 pm on Friday September 13, 2019

Career Center Director

Mass Hire South Shore Career Center Director

Primary responsibilities will include:

The Career Center Director is responsible for providing strong leadership and direction in the administration, planning, operations and budgeting for the career centers. The Career Center Director is directly responsible for managing and supervising a team of MHSSCC career center staff. The Director will perform advanced managerial and profession work planning, organizing and direction of federal and state employment training programs which are delivered by staff throughout the MHSSCC region. The Career Center Director strengthens the Career Center system through continuous improvement processes, and innovative business practices that maximize resources, foster partnerships, and engage employers to ensure a skilled, motivated, and adaptable workforce capable of meeting the emerging labor market needs, now and in the future. The Career Center Director works in compliance with the Workforce Innovation and Opportunity Act of 2015 regulations, MHSSCC Standard Operating Procedures and City of Quincy Employee Handbook.

Essential Functions:

Lead the career services operation to ensure efficient, timely, and effective programs and services to its users.
Work with the MHSSCC management team, Workforce Board, Workforce Partners and related agencies to collaboratively plan and implement service delivery strategies which lead to successful outcomes for customers and attainment of goals.
Develop short- and long-term operating plans including budgets, programs and services, personnel, technology/other equipment, and space.

Establish workforce program goals and standard operating procedures, which are in compliance with WIOA and other Federal and State workforce programs.
Provides guidance and leadership to staff, including the overseeing and planning of staff training/development on a continuous basis including the cross training of staff in multiple disciplines that promotes integrated services.
Conducts staff evaluation (includes merit consideration), professional development, and related personnel matters.
Direct all aspects of eligibility determination and certification. Assures collection of necessary documentation and completion of required forms to satisfy state and federal policies and regulations.
Oversee all applicable Federal and State regulations and requirements. Acquire and interpret all information on changes and additions to regulations and requirements.
Provide response and/or resolution to client center issues arising in any phase of service delivery to clients and/or contractors.
Support the development and maintenance of quality standards to ensure an environment of continuous improvement.
Oversee the physical aesthetics of the facility creating a pleasant and professional environment.
Coordinate evolving customer flow processes and resolve operational issues as they arise.
Network within the business and civic community regarding center services.
Work with the Fiscal Officer and Workforce Board to develop the annual Integrated Budget for Career Center Operations. Manage budget expenditures to remain in fiscal compliance. Assure that resources are linked with the necessary functions or programs and are in a state of compliant spending.
Represent the MHSSCC at local, regional and state meetings, programs and events throughout the year.

Competencies:

Business Acumen

Change Agent

Collaboration Skills

Communication Proficiency

Decision Making

Ethical Conduct

Leadership

Results Driven

Technical capacity

Reports to:

Executive Director City of Quincy Workforce Development Department

Supervisory Responsibility

Direct and supervise all City of Quincy Career Center Staff and provide functional supervision over all Career Center Partners staff.

Work Environment:

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. – 4:30 p.m. (Flextime -Depending upon the demands of the career center)

Travel

Limited travel (25%) is expected for this position.

Required Education and Experience

BS, advanced degree (MPA or MBA) preferred with 10 years previous experience in a Workforce Employment/Training Program. Demonstrated ability to supervise professional, technical and administrative subordinate employees. Knowledge of the principles, practices, methods and techniques relating to the operation and administration of Workforce Development programs with specific knowledge and understanding of Federal and State funded programs and initiatives and their respective implementing regulations and guidelines.

Other Duties:

Duties, responsibilities and activities may change at any time with or without notice.

To Apply:

Send resume and cover letter to:

City of Quincy d/b/a South Coastal Career Development Administration

15 Cottage Avenue, Suite 302

Quincy, MA 02169

Attn: Ron Iacobucci, Director

Email resume and cover letter to: riacobucci@masshiresouthshorewb.com

Deadline for applications: 4:30 pm on Wednesday September 18, 2019

Career Counselor

Mass Hire South Shore Career Counselor

The City of Quincy d/b/a South Coastal Career Development Administration is the One -Stop Operator for the South Shore Workforce Area. We currently have an opening for a Career Counselor to join our team in Quincy/Plymouth.

Summary

The Career Counselor works with general supervision to complete goals and objectives of the City of Quincy Workforce Development Department and the Mass Hire Department of Career Services. The career counselor is the primary contact for the jobseeker handling all inquiries pertaining to career services support, workforce training programs, referrals to partners and community resources. The career counselor will work in compliance with all WIOA regulations, Career Center Standard Operating Procedures and City of Quincy Employee Handbook.

Essential Functions:

Program Knowledge

Comprehensive knowledge of the Career Pathway Model and its integration with career readiness and/or training services.
Comprehensive knowledge of the priority of service populations such as working with Veterans, DTA (Dept. of Transitional Assistance), MRC (Mass. Rehabilitation Commission) and MCB (Mass. Commission for the Blind).
Comprehensive knowledge of the RESEA program.

Competencies:

Effective written and communication skills

Demonstrated Customer Service Skills

Interviewing Skills

Labor Market tools (Mass CIS, Burning Glass)

Résumé building proficiency

Thoroughness

Time Management

Microsoft Office Platform (Windows, Word, Excel, Outlook, PowerPoint)

Web Search Techniques

Social Media

MOSES

Reports to:

Manager Career Services

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment:

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. – 4:30 p.m. (Flextime -Depending upon the demands of the career center)

Travel

Limited travel (10%) is expected for this position.

Required Education and Experience

Bachelor Degree with 2 years of experience providing career or related services such as employment and/or training placement, employment counseling, vocational training counseling, educational counseling or rehabilitation counseling or any equivalent combination.

Other Duties:

Duties, responsibilities and activities may change at any time with or without notice.

To Apply:

Send resume and cover letter to:

City of Quincy d/b/a South Coastal Career Development Administration

1515 Hancock Street, Suite 101

Quincy, MA 02169

Attn: Cathy Folan, Director

Email resume and cover letter to: cfolan@masshiresouthshorecc.com

Deadline for applications: 4:30 pm on Wednesday September 4, 2019

LEAD Program Youth Career Counselor

Mass Hire South Shore LEAD Program Youth Career Counselor Position

Organization:

The MassHire South Shore Workforce Board (MHSSWB) is part of the state-wide MassHire Workforce network established throughout the Commonwealth of Massachusetts under the Executive Office of Labor and Workforce Development.

The MHSSWB is tasked with ensuring the alignment of strategic, market driven workforce goals and initiatives through the collaboration of local businesses, educational institutions and community partners. The MHSSWB works in collaboration with the MassHire South Shore Career Center (MHSSCC) to support the workforce needs of businesses and jobseekers. The MHSSCC facilities provide an integrated array of high-quality services so that workers, job seekers, and businesses can conveniently find the help they need under one roof in easy to reach locations. The MHSSCC operates a comprehensive career center in the City of Quincy, as well as an access point in the Town of Plymouth to provide these services to the people and businesses within the twenty-two community South Shore Workforce Area. For more information please visit www.masshiresouthshorewb.com and www.masshiresouthshorecc.com.

The City of Quincy d/b/a South Coastal Career Development Administration is the One -Stop Operator for the South Shore Workforce Area. We currently have an opening for a LEAD Program Youth Career Counselor to join our team. The LEAD Program Youth Career Counselor will work in compliance with all organization Standard Operating Procedures and City of Quincy Employee Handbook.

Summary:

The Youth Career Counselor (LEAD Program) works with the MHSSWB and MHSSCC Youth Team to provide an effective workforce development system for youth and young adults (age 14-24) in our service delivery area, which includes 22 cities and towns on the South Shore.

The person filling this newly developed role will run the LEAD (formerly BOG) program, which is funded by Commonwealth Corporation and which focuses on providing services to youth and teens committed to the Massachusetts’ juvenile justice system. We seek an energetic person with a demonstrated ability to connect with and maintain relationships with young people; particularly those youth who have significant barriers to success. Our ideal candidate has effective written, oral, interpersonal and organizational skills, the ability to think creatively and utilize problem solving skills, and a good sense of humor.

Essential functions for this position center on Youth Development and Case Management:

Build relationships with participants to gain trust and foster self-agency in their decisions
Conduct intake and assessment interviews and create individualized career plans, with short-term and long-term goals for participants
Collaborate with other career center employees to identify and recruit potential employer partners
Prepare youth for employment and/or training, including career exploration activities, which lead to a good fit in a job or program. Work with youth on labor market research, job search strategies, creating and editing resumes and cover letters, work readiness skills development, and assessing post-secondary options
Follow participant progress after program/employment placement
Create opportunities for participants that facilitate competency development through activities that focus on education, occupation & life skills
Evaluate and determine eligibility for programs and/or training monies
Maintain files and records for each participant and enter and maintain timely and accurate records and case notes in databases
Maintain relationships with program partners at the Department of Youth Services (DYS) to assure timely communications about participants
Stay informed about all local service & support providers and programs and refer/connect customers when appropriate
Participate in organizational/departmental planning sessions, training and staff meetings

Additional work activities might include the coordination of activities & outreach:

Conduct offsite recruitment & enrollment sessions
Develop relationships with employers and connect them to opportunities for student internships, student job shadows, and teacher externships
Provide training assistance and program oversight to YouthWorks programs

Conduct periodic surveys to assess programs & determine changing needs
Develop audience specific marketing materials
Participate in high school, college, and community organization career & resource fairs, work readiness trainings and information sessions
Create and maintain social media content and presence
Attend Youth Advisory Board meetings
Provide written reports about youth programming when requested

Required Education and Experience:

Either an associate’s degree with at least three years of experience, or a bachelor’s degree is required, preferably in counseling, education, social work ,psychology, or a closely related field
Experience that includes providing job placement and/or career development services to young people
Prior work with court involved youth and knowledge of the mission of the Department of Youth Services
Experience working with individuals from diverse socioeconomic, cultural, racial and ethnic backgrounds
Proficiency with Microsoft Office Platform (Windows, Word, Excel, Outlook, PowerPoint)
Capacity to comfortably use social media platforms

Desired Qualifications:

Knowledge of community resources and businesses in our region
Previous database entry and reporting experience
Fluency in a second language

Reports to:

Director of Youth Services- MassHire South Shore Workforce Board

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment:

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are mainly Monday through Friday, from 8:30 a.m. – 4:30 p.m., but the position requires flexibility and the ability to occasionally work evenings/weekends to accommodate program needs. The final candidate will be required to agree to a CORI check.

Travel

This position will include a great deal of travel to various locations across the South Shore region (and some outside our region), so candidates must have a valid Massachusetts driver’s license and a reliable car.

To Apply:

Send resume and cover letter to:

City of Quincy d/b/a South Coastal Career Development Administration

15 Cottage Avenue, Suite 302

Quincy, MA 02169

Attn: Dean Rizzo, MHSSWB Executive Director

Email resume and cover letter to: drizzo@masshiresouthshorewb.com

Deadline for applications: 4:30 pm on Friday September 13, 2019

Manager of Business Services

MassHire South Shore Manager of Business Services Position

Organization:

The City of Quincy d/b/a South Coastal Career Development Administration is the One -Stop Operator for the South Shore Workforce Area. We currently have an opening for a Manager of Business Services to join the MHSSWB team. The Manager of Business Services will work in compliance with all organization Standard Operating Procedures and City of Quincy Employee Handbook.

Summary:

The Manager of Business Services is responsible for the overall coordination of new and existing business assistance programs and initiatives by the MHSSWB and MHSSCC Business Services Team in the 22-community South Shore Service Delivery Area. Specifically, the Manager of Business Services shall provide leadership in the areas of: (1) the administration of existing and development of new Sector Strategies Initiatives to support priority and critical industries in the region; (2) conduct data analysis, research, and evaluation as needed to support workforce development efforts in priority, critical and emerging industries; (3) provide program coordination and oversight; (4) lead efforts to identify and build career pathway tools and resources in corresponding priority, critical and emerging industries; (5) undertake communication, advocacy and outreach efforts to businesses and associated community partners; and (6) assist in resource development to support business initiatives and workforce development needs of the region.

Essential Functions and Duties:

Required Education and Experience:

Bachelor’s degree required. Master’s degree preferred
Minimum of five (5) years’ experience in a workforce development, business development and/or economic development
Minimal of five (5) years’ experience working with the business sector and business associations
Minimum of three (3) years’ experience in and knowledge of public policy, non-profit sector, grant-funded environment(s)
Minimum of three (3) years in program and data management
Minimum of three (3) years’ experience handling complex data: research, analysis and writing
Demonstrates experience with successful grant-writing
Experience in strategic planning and continuous quality improvement
Experience in coalition-building among diverse groups including business, education and community
Superior organizational skills including time and project management
Superior communication and presentation skills, both oral and written
Experience in data collection, establish facts and drawing valid conclusions
Excellent and effective team player
Computer proficiency in Microsoft Word, Excel and Database Management

Competencies:

Effective written, oral, interpersonal and organizational skills
Ability to think creatively and utilize problem solving skills
Capacity to build and maintain partnerships with employers, schools and other organizations
Possess skills to ensure a safe, inclusive, welcoming and respectful program environment
Ability to manage program staff and promote professional growth and development

Ability to advocate on behalf of the program, its participants and staff
Ability to create and manage systems for effective program operation
Ability to relate to employers and to translate their human resource needs into policy and program decisions
Ability to communicate with and translate the needs and concerns of diverse constituencies.
Understanding the development and implementation of a Strategic Plan
Knowledge of Labor Market tools (Mass CIS, EMSI, Burning Glass)
Consistent use of time management strategies
Proficiency with Microsoft Office Platform (Windows, Word, Excel, Outlook, PowerPoint)
Proficiency with Web Search Techniques
Knowledge of Social Media platforms

Reports to:

Executive Director – MassHire South Shore Workforce Board

Supervisory Responsibility

This position will supervise temporary staff who might be hired under specific grants and interns as appropriate, and provide functional supervision for the MHSSCC Business Service Representatives.

Work Environment:

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

Travel

Significant travel (at least 50%) is expected for this position. This position will include travel to various locations across the South Shore region as well as regional meetings across the Commonwealth, so candidates must have a valid driver’s license and a reliable car.

Other Duties:

Duties, responsibilities and activities may change at any time with or without notice.

To Apply:

Send resume and cover letter to:

City of Quincy d/b/a South Coastal Career Development Administration

15 Cottage Avenue, Suite 302

Quincy, MA 02169

Attn: Dean Rizzo, MHSSWB Executive Director

Email resume and cover letter to:drizzo@masshiresouthshorewb.com

Deadline for applications: 4:30 pm on Friday October 4, 2019

Manager of Youth Services

MassHire South Shore Manager of Youth Services Position

Organization:

The City of Quincy d/b/a South Coastal Career Development Administration is the One -Stop Operator for the South Shore Workforce Area. We currently have an opening for a Manager of Youth Services to join the MHSSWB team. The Manager of Youth Services will work in compliance with all organization Standard Operating Procedures and City of Quincy Employee Handbook.

Summary:

The Manager of Youth Services is responsible for the overall coordination of new and existing youth initiatives by the MHSSWB and MHSSCC Youth Team in the 22-community South Shore Service Delivery Area for the purpose of creating, enhancing and implementing an innovative youth strategy that prepares youth and young adults (age 14-24) for success in the labor force. Specifically, the Manager of Youth Services shall provide leadership in the areas of: (1) youth policy, planning and strategy; (2) programs and data management; (3) program coordination and oversight; (4) communications, advocacy and outreach; and (5) resource development.

Essential Functions:

In the Areas of Policy, Planning and Strategy

Convene the Youth Advisory Committee and ensure the planning, organizing and managing of all related functions and activities
Serve as regional lead in the implementation of youth workforce development programs, services and strategies established by the Commonwealth of MA.
Serve as subject matter contact on laws, regulations, policies (federal and state), directives and issuances related to youth, and provide this information with guidance and interpretation to the Executive Director, Youth Advisory Committee, MHSSWB, local officials and community partners
Collaborate with the MHSSCC to develop effective youth strategies and oversee implementation of those strategies
Participate in and present at forums on youth issues
Research and analyze data; issue reports on topics and trends to assist with board strategy and youth program design
Actively participate in strategic and operational planning
Compose the youth portion of the MHSSWB Annual Plan and the Strategic Plan
Work with the Executive Director, business leaders, local officials, school districts and regional partners to regularly assess local needs and recommend policies and initiatives
This position is part of an overall workforce team for the region and thus may be required to assist in the design and implementation of programs/events or initiatives undertaken by the overall MHSSWB organization

In the Areas of Program and Data Management and Oversight

Execute all aspects of competitive Request for Proposal (RFP) process for WIOA youth programs
Plan, coordinate and oversee the implementation of all youth programs, including Title I WIOA, YouthWorks, Connecting Activities, etc.
Supply vendor management: negotiate, award and monitor youth contracts
Serve as MHSSWB designee to federal, state and other funders for compliance and/or reporting issues
Collaborate with the MHSSWB’s Fiscal Officer on contract execution and disbursement/utilization of approved youth-related funds
Adopt a systematic approach to ensure that all staff consistently employ positive youth development practices

In the Areas of Communications, Advocacy and Outreach

Develop and implement a marketing plan for youth services
Represent the MHSSWB at local, regional and state forums
Convene, coordinate and collaborate with stakeholders to advance the MHSSWB’s youth priorities and foster effective partnerships
Develop a network of area youth providers to build trust, assess needs and facilitate collaborative projects
Write and disseminate youth MHSSWB policy information
Draft MHSSWB youth-related press releases

In the Areas of Resource Development

Collaborate with other staff to research, prepare and secure federal, state, corporate and private grants related to youth employment, education and/or training
Work with state partners (such as EOWLD, DCS, DESE, etc.) and participate in statewide meetings on a consistent basis

Required Education and Experience:

Bachelor’s degree required. Master’s degree preferred
Minimum of five (5) years’ experience in the public workforce system or social services arena with a focus on youth employment issues. Experience with youth service elements as required by the Workforce Innovation and Opportunity Actstrongly preferred
Minimum of three (3) years’ experience in and knowledge of public policy, non-profit sector, grant-funded environment(s)
Minimum of three (3) years in program and data management
Minimum of three (3) years’ experience handling complex data: research, analysis and writing
Demonstrates experience with successful grant-writing
Experience in strategic planning and continuous quality improvement
Experience in coalition-building among diverse groups including business, education and community
Superior organizational skills including time and project management
Superior communication skills, both oral and written
Excellent and effective team player
Computer proficiency in Microsoft Word, Excel and Database Management

Desired Qualifications:

Comprehensive knowledge of the Youth WIOA program
Comprehensive knowledge of the YouthWorks program
Comprehensive knowledge of the Connecting Activities program
Knowledge of best practices and current trends related to workforce development programming for youth

Competencies:

Effective written, oral, interpersonal and organizational skills
Ability to think creatively and utilize problem solving skills
Capacity to build and maintain partnerships with schools, employers and other organizations
Possess skills to ensure a safe, inclusive, welcoming and respectful program environment
Ability to manage program staff and promote professional growth and development
Ability to advocate on behalf of the program, its participants and staff
Ability to create and manage systems for effective program operation
Knowledge of Labor Market tools (Mass CIS, Burning Glass)
Consistent use of time management strategies
Proficiency with Microsoft Office Platform (Windows, Word, Excel, Outlook, PowerPoint)
Proficiency with Web Search Techniques
Knowledge of Social Media platforms
Familiarity with MOSES

Reports to:

Executive Director- MassHire South Shore Workforce Board

Supervisory Responsibility

This position will supervise the MassHire Youth Career Counselors, the School to Work Connecting Activities Coordinator, temporary youth staff who might be hired under specific grants (e.g. YouthWorks) and interns

Work Environment:

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Position Type/Expected Hours of Work

Travel

Other Duties:

Duties, responsibilities and activities may change at any time with or without notice.

To Apply:

Send resume and cover letter to:

City of Quincy d/b/a South Coastal Career Development Administration

15 Cottage Avenue, Suite 302

Quincy, MA 02169

Attn: Dean Rizzo, MHSSWB Executive Director

Email resume and cover letter to: drizzo@masshiresouthshorewb.com

Deadline for applications: 4:30 pm on Friday October 4, 2019